Track My Order

Keep tabs on your DFENS order — fast and simple.

You’ll receive:

  • An Order Confirmation email from DFENS right after your purchase. It includes your order number and summary.

  • When your order ships, Shiprocket (our shipping partner) will send an email and SMS containing the tracking ID and the delivery company name. You can then use the courier’s official tracking page or the form below to follow your parcel.

Track your shipment

Enter your Order ID or Tracking ID

[ Input field placeholder: Ex: DFENS12345 or SRKTRACK98765 ] [ Button: Track my order ]

If you received a tracking link in SMS/email, click it — it will open the delivery partner’s live tracking page. If not, paste the Tracking ID above.

What the statuses mean (quick guide)

  • Order Received / Processing — We have received your order and are preparing it for print. Typical: 1–3 business days before dispatch.

  • Dispatched / Shipped — Parcel left our facility and is with the courier hub.

  • In Transit — Parcel is moving between hubs.

  • Out for Delivery — Courier has your parcel and will attempt delivery today.

  • Delivered — Parcel delivered to the recipient.

  • Held at Hub — Parcel is waiting at a local hub (may be due to weather, logistics, or address verification).

  • Exception / Delayed — Unexpected issue (address, weather, courier delay). Please check carrier notes or contact us.

  • RTO (Returned to Origin) — Parcel is being returned to DFENS (eg. refused delivery or undeliverable). We’ll contact you with options.

Typical timeline & expectations

  • Order processing: 1–3 business days (custom print + packing).

  • Standard shipping: 3–7 business days after dispatch (depends on location & courier).

  • Expedited / Next-day where available: as per courier availability.

Note: Delivery times vary by city and courier capacity. You’ll always get the latest live status from the courier via the tracking link. Delivery days can be extended during festivals or public holidays — please allow an additional 2–7 business days depending on the courier and your location.

I can’t see tracking updates — what should I do?

  1. Wait 12–24 hours: sometimes carriers take a few hours to update their systems after pickup.

  2. Double-check the Tracking ID sent in the SMS/email and paste it above.

  3. If there’s no update after 24–48 hours from the “Dispatched” status, email us at dfensindia@gmail.com with:

    • Your Order ID

    • The Tracking ID

    • A short description of the issue

We will check with Shiprocket and the courier and reply as soon as possible.

Damaged, Wrong Item or Not Delivered — how to raise a claim

If your product is damaged or wrong, please do the following within 3 days of delivery:

  1. Keep the packaging and product as-is.

  2. Take clear photos and a short video showing the damage / wrong model and the package condition.

  3. Email the photos/video and your order details to dfensindia@gmail.com with subject: Claim — Order DFENSXXXXX.

Claims will be reviewed and, if approved, we’ll arrange a replacement or refund as per our returns policy. Refunds usually take 7–10 business days to process after approval.

Cancellation & Returns (summary)

  • Prepaid orders: Can be cancelled within 24 hours of placing the order (full refund). After 24 hours, cancellation may not be possible due to custom printing.

  • COD orders: Cancellation is allowed within 24 hours; delivery/processing fees may apply.

  • Returns: Accepted only for damaged/wrong items with valid proof submitted within 3 days. Custom-made covers are non-returnable unless damaged or incorrect.

For full policy details, please check our Returns & Refunds page or contact us.

Cash on Delivery (COD) orders

COD is available only in select urban areas and only for single-cover COD orders. For COD orders we make a confirmation call / OTP verification to reduce RTO. Delivery charges for COD may differ and are shown at checkout.

If a COD order is refused by the customer or fails delivery, return charges and RTO policy will apply.

If your parcel shows RTO or is being returned

We’ll contact you by email/phone with next steps. If you still want the order, we may ask you to:

  • Confirm shipping address and place a fresh order (shipping charges may apply), or

  • Pay for reshipment if the original delivery failed due to address/availability.

Contact & support

Email: dfensindia@gmail.com

Please include your Order ID and Tracking ID in all communications for faster assistance.